Never miss that call…
Lance Alexander has been installing and managing Contact Centers across the East African region for a while now and have gained a wealth of experience that we can pass on to you.
Call Centre Solutions and Services
Lance Alexander has been installing and managing Contact Centres across the East African region for a while now and have gained a wealth of experience that we can pass on to you. Our Solution is based on SIP and have been deployed in various critical installation in Kenya Uganda, Tanzania and Somalia
We also offer hosted Contact Centre services where the client need not have any installations at their premises. We provide the Systems and the Staff required to run the service in our Multilingual (English, French, Somali, Swahili, Amharic and Arabic) Call Centre. We will provide you with all the systems required to conduct outbound call services to any country in the world. We will even help you with the data management generated by the service. Contact us for more information
We also do provide complete support for existing contact centre and help the client intergrate to CRM Systems that the client may have.
Hosted Call Centres
Lance Alexander understands the challenges involved in deploying and managing a call centre. We offers an end to end solution that includes staffing, infrastracture, data services and telephony systems so that you dont have to worry about the technology
Call Centre Deployments
Lance Alexander has been installing and managing Call Centres across the East African region for more than seven year and have gained a wealth of experience that we can pass on to you
Data Collection Services
Our multilingual (English, Kiswahili, Luganda, Amharic, Somali, French, Lingala, Kinyarwanda Kirundi and Dinka) call centre services will deliver all your data collection requirements across the greater East Africa
Consulting and Training
From our wealth of experience in deploying and managing call centres, we are committed to development and deployement of reliable solutions to your call centre requirements by integrating your various business processes through a connected IT, HR and telecommuncation systems.